Interactive Voice Response (IVR) is simply the automation of call routing from basic inputs such as keypad tones (DTMF) or speech. IVRs are a vital addition to your call handling capabilities.
If implemented intelligently, IVRs can strengthen your customer care and save you money by improving workflows.
IP telephony (Internet Protocol telephony) is a general term used to describe voice and fax using the Internet Protocol. It's used interchangeably with the other mainstream telecoms acronyms VoIP and UC. This form of digital communication is much more efficient and resilient than SS7. The PSTN (The aggregate of telecommunications networks) is moving to digital IP based technologies and by 2025 the PSTN with the United Kingdom should be completely IP based.[1]
VoIP stands for Voice over Internet Protocol. This means using an internet data connection to make calls, rather than the PSTN (public switched telephone network).
People are attracted to VoIP for many reasons, some of which are listed below:
PLEASE NOTE: In January 2019 the maximum amount claimed for a business voucher was reduced from £3,000 to £2,500 to make sure that the scheme reaches even more people with full fibre connectivity.
Freephone 0800 telephone numbers and their lesser-known counterpart 0808 Freephone numbers have recently gained new appeal. Introduced in November 1985 they give the caller no charge for calling the Freephone number(s). The cost of the call is instead, picked up by the company that owns the Freephone number; making it more attractive to callers as there is no charge to them regardless of the call duration.